Refunding a customer is a straightforward process with Stax Connect, the platform where you manage all payment transactions processed through MyBlindCo Pay. Alongside issuing refunds, Stax Connect provides access to valuable reports, such as Deposit and Reconciliation reports, making it an essential tool for your financial management.
In this guide, we’ll walk you through how to log in to Stax Connect and process refunds step-by-step. Whether you’re addressing a recent transaction or a payment from a few days ago, this guide will help ensure you handle refunds quickly and correctly.
Let’s get started!
Process Refunds through Stax Connect
To access Stax Connect, refer to the MyBlindCo Pay Welcome Letter sent to you by our Client Integration Manager, Marion. In this letter, there is a link. If you forgot your password when signing up for MyBlindCo, there will be a ‘Forgot Password‘ button that will take you through the steps to easily Log In to Stax Connect.
To issue a refund:
- In the Payments tab on the side menu, find the row with the customer that you will be refunding.
- Click on the 3 dots at the very right side of the row, then click Refund.
- In the drop-down menu, click Refund.
- This opens a screen that shows the Customer, their Company, the Total they paid you, and has an editable field for the amount you will be Refunding.
- Click on the Refund button.
*Refunds are completed for any transactions that you completed 24+ hours prior to the refund. If you are refunding a customer for a transaction completed that day, you can simply Void the transaction in MyBlindCo.
Have questions?
(703) 738-9933
info@myblindco.com
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